Commitment to your Privacy

We collect the bare minimum amount of information about you, to allow us to provide you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. The purpose of this Privacy Policy to enable you to understand which personal identifying information ("Personal Information") of yours is collected, how and when we might use your information, who has access to this information, and how you can correct any inaccuracies in the information.

Information Collected

We may collect any or all of the information via both automated means such as communications profiles and cookies. Personal Information you give us depends on the type of service, support, or sale inqury, and may include your name, address, telephone number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will be transferred only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. All sensitive information is collected on a secure server and data is transferred.

Refund Policy

We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on your server, our staff will dedicate themselves to fixing it. Any delays that prevent you from using your server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. The best example of this is if you have purchased a server that is geo-located and needed a server that is physically available. Please issue a request to our support staff before making such a purchase, if you are unsure.

Delivery Policy

Servers are usually delivered between 1-3 business days from payment confirmation. Some locations may take a little longer, particularly with Tier 3-5 locations.* Shared / Reseller will be deliver Instantly after confirmation of the payments and VPS Server will be deliver within 1 Hour of confirmation of payments.

Information Use

This information mainly used to provide the service request. It is used for initial service provision and ongoing User's support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, different promotions etc. The Users may decide NOT to receive such emails by replying to any of them with "Unsubscribe" in the subject. The information is also used for improving the Company's effectiveness. Based on the data collected the company tries to improve its advertising and sales efforts, website layout and content and to make the overall experience of the User more rewarding. The information can also be used for resolving ownership and other disputes and enforcing agreements between the Company and the User.

Disclosing Information

Company take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. This does not apply to affiliates that provide services to you based on links provided within your cPanel access and control, wherein information will be shared to facilitate your use of additional amenities included with your hosting account. We may use personal information to keep in contact with you and inform you of developments associated with our business. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their clients and the community.

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at support@wapkahost.com. You can also correct any factual errors in that information or require us to remove your details from any list under our control, by emailing the above mentioned email address or by creating support tickets.